On black Friday I signed up for the promotion "get a new phone on us," plus get a $300 egift card as a bonus (there was also an added "Congratulations! You've qualified for an extra $150 off todays purchase" offer
). It was black Friday, and the Verizon servers must have had high volume because throughout my entire sign-up process, every time it prompted to accept and proceed to the next page, I would get directed to an error screen. I would hit the back button, and when the screen would refresh, the previous additions would show as added, and I would proceed. This happened throughout the ordering process and I just considered it server overload (as it was black Friday!) Upon receiving the confirmation email I noticed the wrong phone was being shipped, and within 30 minutes of receiving that email I started this nightmare of trying to cancel the order.
I've spent over 24hours between hour+ long phone calls, live-chat conversations, emails, and there has been zero results. I've received the $78.8 original cost of taxes and fees back into my account, but when I try to order the correct phone I'm showing a bill of $188.8 for a plan, with a phone I canceled.
I've been transferred repeatedly from department to department with absolutely zero results. Why does Verizon corner you into a plan without a phone, and make canceling everything so difficult?
I have tried to cancel a Verizon mistake and start over, and there has been absolutely zero resolution. I've exhausted phone numbers, website guides, researched how to resolve the issues at hand, and no one from Verizon seems to know how to correct the mistakes, AND NOW I'M SHOWING A BILL FOR A SERVICE I HAVEN'T EVEN RECEIVED!!!
I want to leave at&t for these same issues!!! Can someone from Verizon please show that they value their customers and help fix these mistakes?
