My husband and I have been chatting with and working with Verizon experts for two days now. We placed an order for the Unlimited Ultimate with 5 lines and new phones. Credit was approved and everything was paid for. We have worked through every step of this process over and over again. I verified my ID and so has my husband. We then get an email that there is a problem please contact an 888 number. We do that and are on hold for hours, no one connects while still chatting with the sales team. The sales team gives us another phone number to try and it starts a loop with a digital assistant. Then the sales agent that we are chatting with says maybe you should start a new order. Well we have tried this and that became a problem. We have visited the store with no results. I would love for someone to explain to me why people with perfect credit as well as owning a home etc... cannot resolve this problem . It is infuriating for us and for the agents who have tried to help. We are still trying to get this resolved but have no idea what to do next.
Has anyone referred you to Financial Services: 866-266-1445? From what you're describing, it's possible you exceeded some credit limit set by Verizon which is why the order won't go through. Or the order was flagged as fraudulent because there is some issue with the credit check. If your credit is frozen at the credit bureaus, that's going to cause a problem any time someone runs your credit and no new lines of credit will be approved. Or possibly, if you've got one of those "lifelock" identity theft protection services, it's flagging your accounts for what it thinks is an unusual large purchase and you have to authorize it.
Don't know if anyone has done some thorough checking of what's been going on with the order details, but I've also read of cases where someone's order was repeatedly cancelled for some reason, and then it causes some problem in the system.
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