phone not delivered

[ineidiri]

I been waiting for my phone for 2 weeks. Even after I selected 2 day shipping it still has not come. I want to know why it's not coming but no one seems to help me out. If I don't get my phone I would like mymoney back, until you guys fixed the shipping. I paid for it and all and still has not updated whatsoever. 

[SynthpopAddict]

I found this number elsewhere in the forums for Internet Order Support: 866-338-7390.

If you did not get a cancellation notice elsewhere, I'm wondering if the phone is on some kind of serious backorder.

[vzw_customer_support]

Hello, ineidiri. That's a long time to wait for an order, and we'd like the chance to help you here. You can check the status of your order here: https://www.verizon.com/digital/nsa/nos/ui/orders/trackmyorder/ We'd also be happy to help check for what's going on and get you the answers you're looking for. We're sending you a Private Message shortly.

~Jesse

[vzw_customer_support · Accepted solution]

Resolution Update: Support was able to review the order details in Private Message and set expectations with the customer. If others encounter similar problems with their device order, common factors can include system delays, payment issues, device stock, and/or delayed delivery.

For anyone facing a similar issue now, we recommend first reviewing your order status here: https://www.verizon.com/digital/nsa/nos/ui/orders/trackmyorder/

If you still require assistance or have any questions, please contact us for support.

~Izzy