I'm moving into a new community that works exclusively with Verizon so I reached out to order new Fios service. They tell me that an "engineering problem" exists which is preventing them from starting the service. They tell me 2-3 days to resolve this but it's been 7 days and they still don't know anything. How do I escalate this? I looked at some old posts and I don't see any areas on the "my profile" that matches up with the instructions. Can anyone assist? Thank you.
Hi NYIndependent,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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