Equipment returned but no status on the refund

GBisBG
Newbie

I purchased a Moca adapter recently and returned it in the verizon store. To my surprise, today when i reached out to customer service to ask for refund they said they do not have any information on it. I don’t know what else to do.

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vzw_customer_support
Customer Service Rep

Happy Thursday! Being on top of your account is crucial, especially if you are managing your accessory return info. Verizon is here to help.

 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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