I switched to Verizon from Cox in June. They gave me an offer for a Nintendo switch that I could access or acquire at the end of August. I was unable to redeem this offer myself, so I called customer service to help me make the order. I have emails to confirm that I have redeemed the order and that it was on the way. It has been a month and a half and I have not heard a thing when I go to the email. It gives me no option for tracking. Whatโs going on?
We're sorry to read that you've been having issues with your order, we'll be glad to help out. Did you receive confirmation for the order being placed? Do you have the order and location number?
~Freddy
I have email confirmation for 9/2 of the order confirmation made with customer service over the phone. I havenโt received anything since and there is no tracking. Order number: RI12063798369
Thank you for the information. To better assist, please tell us. Is your service residential/Fios or Mobile?
~Maria
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