Order Issue

[webertonfaria]

Dear Verizon Customer Service,

I am extremely disappointed with the experience I’ve had regarding order*****, placed on Thursday, January 17th.

Summary of Issues

1. Gift Card Issue: I attempted to use a Verizon gift card, but it didn’t work, and I was charged the full amount.
2. Failed Cancellation Attempts: I requested cancellation via chat and phone and was told a ticket (*****) was raised. However, the order was still delivered on Tuesday, January 21st.
3. Return Process Problems:
   • I spent over two hours on the phone, speaking with five different representatives, and still couldn’t resolve the issue.
   • Verizon’s website displayed an error when I tried to print a return label, and the package didn’t include one.
   • I was told today, Thursday, January 23rd, to visit a Verizon store, which I’m unsure will resolve the issue.

My Expectations

I request the following actions:

1. Clear return instructions without further inconvenience.
2. A full refund for the order.
3. Reimbursement of the gift card value.
4. An acknowledgment of this poor experience and steps to improve.

Order Details:

• Order Number: *****
• Ticket Number: *****
• Location Code: D239301

Please address this matter urgently

[vzw_customer_support]

Hi webertonfaria, Sincerest apologies for the inconvenience and trouble this has caused. Sending you a private note in order to address these concerns efficiently. Please respond to us there. -Red

[webertonfaria]

I am deeply frustrated with how Verizon has handled my issue regarding order 79782568. After being told by multiple representatives to visit a Verizon store to resolve my return, I went to the store only to be informed that they could not assist me with this matter.

This is completely unacceptable. I feel like Verizon is just giving me the runaround, wasting my time, and not treating this issue with the seriousness it deserves. From the failed gift card application to the failed cancellation attempts, the hours spent on calls, and now this wasted trip to the store, it’s clear that Verizon is not prioritizing its customers.

This entire experience gives the impression that Verizon is more focused on delaying solutions rather than actually addressing the problem. This is not the level of service I expect from a reputable company.

[webertonfaria]

It appears that Verizon does not accept returns and is delaying resolutions for its customers. This behavior is unacceptable for what is supposed to be a serious and reputable company.

I cannot believe that directors and managers at Verizon are aware of how poorly this situation has been handled. If they are, it reflects extremely poorly on the company’s leadership and customer care standards. I will look for resources online to escalate this issue to ensure that those in higher positions are made aware of what customers are going through.