Streaming Fios via an Amazon Firestick
rothenbjlogin
Enthusiast - Level 1

I was having issues getting my new 4K Amazon Firestick to play FIOS to my dumb TV.   I have the FIOS TV  ONE DVR  and Verizon's FIOS WIRELESS WIFI TRI-BAND ROUTER MODEL G3100.

I thought that was all of what was needed until I got into the actuall install when the Fire Stick announced that I needed the Verizon streaming device connection.   After trying to figure that out, I eventually called, talked to a useless robot, then a human.

I needed to purchase, for a monthly fee of $20, discounted for the first year to $5, someone to turn on the software switch to allow me access to something, for the price  I pay for their service, should be free.  I can stream to my phones, to tablets.  I even get FIOS on my Amazon Fire TV without paying anything extra.  There is no reason this isn't part of their standard FIOS package.

Five minutes later, I was streaming.  However, I was not able to get to my DVR stuff that was the main reason I wanted the streaming in the first place.  I eventually figured out I needed to be on the same network (access point) as the DVR was put on when installed.  I was on the FIOS 5 ghz access point and had to change to the  2.4 ghz.  I have two other access points that are all run thru the same router but if you need  DVR access, use one of the two FIOS connections and you'll get it.

Obviously, this isn't a question but a way to get the information in the community and the frustration of the last 24 hours.  Hope it helps someone.

 

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KH-cathy29811
Moderator
Moderator

Hi rothenbjlogin,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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