Unable to Return My Equipment
Lidarcis
Enthusiast - Level 1

Hello,

I recently cancelled my internet through verizon and have been trying to return the equipment. I keep getting told that a box has been sent and no box is ever sent. I went to a physical location and they told me they could not help me since I had cancelled the account already. When I go to the website to try and get the label I am given an error everytime.

Is my money just being stolen here? What can I do to get this taken care of? I am considering cancelling my mobile line of 20+ years over this since the experience has been so bad.

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4 Replies
TANEN
Newbie

Take your equipment into your local Verizon store & explain your situation & they should be able to return it. But. Get a receipt !

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vzw_customer_support
Customer Service Rep

Lidarcis, could you please send me a private note? I will confirm you once I receive it to continue with you

>Axel

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Lidarcis
Enthusiast - Level 1

I sent the private message as requested.

vzw_customer_support
Customer Service Rep

Hello, Lidarcis! I appreciate you contact us regarding you are unable to return your equipment. I will be happy to assist you. I'm going to send you a private note to chat more about it. 

>Axel

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