I signed up back in November 2023 for a new phone and internet. I was told by the represeentative at the store that I would receive a $200.00 card from Amazon just for signing up and a $50.00 to Target card for the internet. As of today, I still have not received anything. I have contacted the store manager and they were unable to help. They gave me a 800 number to call and so I did - twice. I was assured that I would receive a rebate offer email, but it never came. How can this problem be resolved?
@Thecatperson62 wrote: I signed up back in November 2023 for a new phone and internet. I was told by the represeentative at the store that I would receive a $200.00 card from Amazon just for signing up and a $50.00 to Target card for the internet.
Thank you for joining Verizon and we appreciate the details that you have shared with us here. We want to ensure that you receive all of your eligible promotional offers. You shared that the gift card offers never arrived, after signing up, do you recall completing any redmeption process for the offers mentioned?
-Andi
When I signed up, there was no mention from the sales representative that I needed to go through a resemption process. I recently talked with my friend who also signed up at the same time and she never received her redemption until now. She also went on this community board for resolution and someone contacted her immediately. Insead of a gift card, she now has a $200.00 credit with Verizon. So with that being said, I am reaching out to you for resolution.
We're here to help with your concern. Did you not receive any email or offers on your My Verizon account? ~Peter
No I did not receive an email or offers on My Verizon Account. How can this be resolved?
Thecatperson62, thank you so much for this info. Let's work together to sort this out so that we can see about getting you the promotion that you qualify for. Please share more details. What service did you begin to qualify for the gift card in question? When did you begin the service?
-Natasha
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