Last June 15, 2024, we tried to add a new line with Verizon. Since we didn't finish the checkout process, we received an email that we can take advantage of the $200.00 gift card for completing the said order. We went ahead and clicked on the link and even confirmed with the chat rep that yes a $200.00 gift card will be mailed along with the new phone.
After two days, we got the phone and the gift card. Upon using the gift card, I was informed by the supervisor that I can use it after 30days. Yes I was so excited of purchasing some accessories using the GC and even chatted with several agents and none of them were of help. On the 31st day, I used the gift card again and encountered the same problem. It says it's not active. Chatted with another rep and was told that she created a ticket for it. Didn't hear any update after which. After a week or two, chatted with another rep again and same response - ticket and wait! On the 4th contact, I was given a different response that is, to go to a local Verizon store and they'll be able to help me activate my gift card. So I drove for an hour and 30minutes and was told by a rep that gift cards should already be active and she can't do anything about it since she didn't sell it. Yes I have to ask her to check the GC balance and she smirked at me stating that it's balance is $0.0. I showed her the receipt which I printed from my account and told her that there's no way I can just create a physical gift card, right? She said that Verizon.com only sends gift cards via email. Does she imply that I made the gift card by myself? Since I wasted my time driving to the store, I went ahead and left. When I got home, I asked for an email address which I can send an email to with regard to the promotion I got and a copy of the gift card I received but all I heard are crickets!
Any of y'all have this experience? How was it resolved?
Appreciate the input.
Hello, RDWELLS, we can help you out with your gift card. So we can better assist, we will be reaching out via Private Message.
-Lauren
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