22 Years of Loyalty

[weiningj]

I’m reaching out to express my frustration and disappointment as a 22-year loyal customer of Verizon. It's extremely disheartening to realize that my long-term commitment to your company appears to be worth less than the attention given to new customers who may simply switch providers as soon as a better deal comes along.

The fact that Verizon is willing to lose a customer of over two decades over a $200 issue is, in my eyes, unacceptable. It sends a clear message that loyalty is neither valued nor rewarded. Throughout the years, I’ve stayed with Verizon despite better pricing and promotions from competitors, trusting that my loyalty meant something. Unfortunately, this recent experience proves otherwise.

I urge Verizon to consider the long-term value of its dedicated customers rather than prioritizing short-term gains from plan hoppers. If this is the standard of customer service moving forward, then I will be forced to take my business elsewhere—something I never thought I’d have to do after 22 years.

[vzw_customer_support]

We hate to see you are feeling this way and we value you as our loyal customer. I am sending you a private note now so I can help.

-Jaquetta

[nate35]

I had the a similar thing, i was on Verizon for over 20 years, they lost my number after i told them to pause it, that's what they do to loyal customers.

[vzw_customer_support · Accepted solution]

Thank you again for being such a valuable customer, we do care and we got your back! We had sent a Private Message to continue the discussion related to your billing issue. This issue is specific to your account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support -Adrian