Dear Verizon Customer Service,
I write to express my frustration with our recent transition to Verizon's network. Our move from Manhattan to upstate New York left us without Spectrum coverage, leading us to choose Verizon Fios. Despite careful preparation, our experience has been marred by difficulties.
Verizon's initial promises of a smooth transition were enticing, but the reality has been far from it. When the transition day arrived, our phones were left without service, forcing us to rely on Wi-Fi and work phones for communication.
Attempts to resolve the issue with customer service proved challenging. Tier 1 support was unable to resolve the problem, and promises of Tier 2 assistance went unfulfilled. When Tier 2 support did engage, the experience was frustrating and unproductive, with long calls and little resolution.
The lack of coordination and communication within Verizon's support team only added to our frustration. While some representatives, like Michelle from Florida, were helpful and supportive, others, like Jill, left much to be desired in terms of professionalism and problem-solving.
In conclusion, our experience with Verizon has been disappointing. We urge you to improve your customer service and communication processes to prevent others from enduring similar frustrations.
Sincerely,
A Disappointed Customer
Took 6,5 hours of my life. And the app is still not correct.
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