[ABUSE] By: awhigham15 / Board: community-suggestions (2499)
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(Can't port my number into Verizon)
by awhigham15
I currently have a Verizon account with one line of service as well as Verizon Home Internet because I get an ultra wideband signal at my house. Many years ago my wife tried to port her number from a regional carrier in Iowa where the number originated. Verizon would not port the number at the time, which I just accepted assuming it was due to some legal regulation of some sort. Fast forward to 2024 and I'm trying this again with a bit more vigilance because I live in Nebraska, this is a work number, and I'm tired of traveling a few hours back to Iowa to deal with this phone plan. Verizon maintains that because they do not technically provide service in the area where the number originated, they can't operate the number on their network. This is a vague response that gives no detail as to what the technical restriction is preventing the number from operating. I have contacted the FCC who said they have no restrictions preventing this. I have contacted other major carriers (AT&T, T-Mobile, US Cellular, etc.) who are all able to port the number despite having worse coverage at my home in Nebraska as well as the town in Iowa where the number originated. My best guess is that Verizon doesn't want to take the time to create routes for some of these new numbers that haven't operated on their network. I could be way off, but unfortunately I haven't been provided with any better explanation from them. I completely understand that this is a rare case that may not be worth the time and effort for a company the size of Verizon to spend resources on, but I would appreciate a legitimate reason. Typically Verizon has quality customer service. I have had great experiences in the past, but this has been very frustrating. I had a representative from the porting department tell me to purchase a new phone with a temporary number and he would do the port after the line of service was established. He gave me his direct line and all seemed great. Then I setup the phone and have called him dozens of times across multiple weeks with no response and no way to leave a voicemail (mailbox is full). I called again to the port center and the representative said the number could not be ported. I submitted a ticket to the FCC who is not enforcing anything that would prevent the port. The FCC forwarded the request to the Verizon corporate office who gave the response outlined above. Additionally, Verizon's website (https://www.verizon.com/coverage-map/) claims to have 4G LTE coverage in the town where my number originated. I'm not sure on the accuracy of the website, but cellmapper.net shows multiple Verizon towers operating in the town. Whatever the case may be, the answer provided does not seem to align with whatever technical issues are preventing the number from operating on Verizon's network. It is safe to say that something as simple as retaining a work number to use on Verizon within their coverage area has been extremely difficult and I'm very close to moving all my service to another carrier with worse coverage due to this experience alone.
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