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Account Change
goodkarmatree
Enthusiast - Level 1
‎11-20-2023 02:56 AM

Hi  there

I currently work in the USA a certain amount of months a year. I have a Verizon account with you on prepaid in good standing. I phoned Verizon when I was in the USA still and they said I could downgrade my account while I am in another country for a number of months as I don't use my Verizon phone then. I have been trying to sign into my account or to contact the support department from the country I am in currently but can't get access to it. Is there a way I can email you to set this up as I can't phone, only email unless you have a certain number I can contact? is there an email address I can connect to?

Thank you for your time.

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goodkarmatree
Enthusiast - Level 1
‎11-20-2023 03:01 AM

brave_screenshot_www.verizon.com.png

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vzw_customer_support
Customer Service Rep
In response to goodkarmatree
‎11-22-2023 05:31 AM

Hello! I understand this can be frustrating while out of the country. If you have any questions or concerns, please send us a Private Note. 

*Carla

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goodkarmatree
Enthusiast - Level 1
In response to vzw_customer_support
‎11-22-2023 11:06 AM
Hi Carla, thank you for getting back to me so quickly, how do I send a private note?
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kh-gary
Moderator Emeritus
In response to goodkarmatree
‎11-22-2023 06:01 PM

Hi @goodkarmatree,

To send a private message vzw_customer_support, you can click on their username displayed on their post above to bring up their profile card overlay, and then click on "Send message" located in the bottom right corner of the overlay.

Alternatively, you can navigate to their profile page here, and then click on the "Message" button located under their username in the top left area of the page.