Account Locked - stuck in loop trying to unlock

[SteveinGA]

I can't unlock my account.  The password reset function just keeps looping back and ends up telling me my account is locked.

I know my Account PIN, but still can't get anywhere as far as unlocking.

[SynthpopAddict]

I've heard if you are locked out of your account you have to wait 24 hours before trying to login again, otherwise you're just making things worse.  Would also clear your app or browser cache before trying again.

[SteveinGA]

Thanks for the suggestions.   I'll keep trying, but as of now, nothing is working, still locked out.

[vzw_customer_support · Accepted solution]

Hello SteveinGA:

We're sorry to hear you're having issues with accessing your My Verizon online account. Please know, we are here for support and would love to help resolve this for you. I'll be sending a Private Note offering assistance in just a moment. -Christy

[Kalabrown]

You will come in and help this guy but won't do nothing about my post below about no refund and still didn't receive my phone or watch that's messed up