Account access as POA
Garrett70
Newbie

I am listed as a manager on my father's account.  What do I need to do to actually access his account?

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6 Replies
jav6
Champion - Level 3

@Garrett70 wrote:

I am listed as a manager on my father's account.  What do I need to do to actually access his account?


Do you have a log in/password profile for his account?

...Just another VZW customer...trying to offer some assistance...
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Garrett70
Newbie

Yes.  But, only because I have his phone temporarily.

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jav6
Champion - Level 3

@Garrett70 wrote:

Yes.  But, only because I have his phone temporarily.


You shouldn't need his phone to log in to your profile on his account.  Your 'manager' access should have its own profile login and you should be able to use it on any device to access the account.

...Just another VZW customer...trying to offer some assistance...
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Garrett70
Newbie

That's exactly what I am trying to do.  How do I access his account with my manager status?  I've received no instructions.  No clarity.  And, no real assistance from Verizon.  I've been at this for two weeks and have talked to dozens of Verizon reps.

 

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jav6
Champion - Level 3

@Garrett70 wrote:

That's exactly what I am trying to do.  How do I access his account with my manager status?  I've received no instructions.  No clarity.  And, no real assistance from Verizon.  I've been at this for two weeks and have talked to dozens of Verizon reps.

 


I've been informed by agents after hitting dead ends on tech support to call/escalate to Verizon Basking Ridge Operational Headquarters at 908-559-2001.  I haven't called them yet but are ready to on another ongoing unresolved issue I have.

...Just another VZW customer...trying to offer some assistance...
Garrett70
Newbie

Thanks.  I'll give them a try.

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