Hello I had an account with a family member and they let the account go, I was paying them to have my phone and the didn’t pay the bill unbeknownst to me… so I’m thinking everything is great and Al if a sudden no more phone… now I’ve lost my old phone number of 10 years and I no longer can use my phone is there any way I can take over my phone and phone number I know it’s a long shot but I’d really like to try and get my iPhone 14 back working although it has been a couple months due to the fact I switched jobs and I had to get a prepaid phone, from a lesser known company who could not port my old number due to account issues !!!
please help signed Miserable Mavis…
ps if it can not get the phone and number regained is there anyway I could trade in said phone and get another on another account, thanks in advance for any help!!!
I'm sorry to hear the account was sent to collections Mavis. No, the acount owner would have to bring the account current before a transfer of service could be acomplished. -Joe
@vzw_customer_support - When an account has gone to collections, I'm not sure what happens to the actual phone number...is it recycled immediately upon the account write-off? I'm asking because I'm wondering if @Miserable-Mavis were to pay the collections agency so that the service could be transferred back, would they then still have the number associated with that account?
It sounds like the phone in question has an outstanding balance on it as well? If the phone hasn't been paid off, don't think it can be traded in, at least not with Verizon. A certain competitor is currently offering to basically buy out or pay off most of one's current phone to switch to them; however, the catch is you'd have to buy a new carrier phone with them so you're still going to owe money on a phone somehow.
Federal regulations require that we wait 45 days before reassigning changed or disconnected numbers.
For more details, click on this link: https://www.verizon.com/support/disconnect-cancel-mobile/.
Hope this helped.
~Gilbert
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