I can't believe this is a problem these days with such a large service provider. Also, why don't they have solutions and proper communication with their customers?
So, here's the situation. Verizon Wireless locked my cell service and put my account in a fraud investigation status. Meanwhile I am trying to make phone calls and send text messages and they're all getting rejected. I finally got a message from a friend vi a email saying they couldn't reach me by phone.
I call the Fraud Team at Verizon and verify my identity, uploaded a government ID image to Verizon and they restored my cell service. Fraud persion also told me to create a new Online Profile with password which i did, and i figured all was okay. The cell service worked for just under 24hours until this morning when i couldn't call out. I called the Fraud Team again saying my service isn't working; so they reactived the phone and it worked for 20 minutes before i checked and wasn't able to make phone calls.
So, right now i depend on my phone for everything work related, 90% of my authentications go through my phone and i have no cell service. Thoughts on how i can get this resolved? I've been a customer of Verizon Wireless since 1998, and i can't seem to able to get Verizon WIreless Customer Service to make the problem right. Any thoughts on how i should move forward.
How come Verizon Wireless doesn't have steps to get customers back on their feet while they are investigating, and expect the customer to pay money to fix a problem they created?
ucf3loc, my apologies to hear of this as I know important it is to have a working phone. I think it is best that we check the account to see why this is happening. I have sent you a Private Note.
I've replied to some of your Private Messages (PM). not sure how you're going to resolve this situation.
Can we make the response public in case someone else experiences this issue? Verizon, why make this a private message?
Start a new topic or ask questions in the open forum.
