Account locked: cannot reset password, cannot pay bill - "sorry we are not able to process your request at this time."

[aleksfadini]

My Verizon account has been locked, but if I try to reset the password, I get an error page that says "sorry we are not able to process your request at this time." 

I cannot even access assistance or chat because I cannot login. I looked online and there were many examples like this that were escalated.