Adding my transferred line to my verizon account

[Prosercunus]

I successfully transferred my phone number off a family account (no longer on that family account, and I have an email verifying it completed) however when I log onto my Verizon account, it keeps telling me to try in 24 hours (It's been over 48 hours) every single time I try to add the number or the account number given to me in the email.

Chat just throws me to AI bots, the ticketing system errors out when submitting and I can't get anyone on the phone.

[SynthpopAddict · Accepted solution]

I'm assuming you only have this one mobile line in your account and nothing else.  Is it possible you registered on My Verizon before the transfer finalized, and ended up with a guest account instead of a real one?  If you get a message saying something like "You'll get the full Account Owner experience when..." upon logging in, then you have a guest account.  I'd try re-registering your phone number on My Verizon as if you'd never had an account before.

I also saw another thread recently where someone was reporting the system is having some kind of technical issue right now, so maybe it's just an IT glitch and you'll have to wait a bit until it's fixed?

[vzw_customer_support]

Prosercunus, that's defintely not a problem we want you to deal with alone, and we'd like the chance to help you. We'd like to help you create your account and make sure you're properlly assigned as the account owner. We're sending you a Private Message so we can help.

~Jesse