Has anybody been able to redeem Amazon Fire TV 65" Omni Series 4K offer for new Verizon mobile customer who purchased a select 5G smartphone on Unlimited Ultimate or Unlimited Plus.
Hello, being on top of your service is crucial, especially if you are managing your Amazon Fire TV offer. Verizon is here to help.
Let's gather more details. When was the smartphone purchase made? Do you recall the offer terms & conditions? Do you remember the redemption process?
~Gilbert
I bought a phone on December 23 and received it on December 26. I was also told that to get the TV offer, I would forfeit the promotion, which is completely false advertising. I am considering filing a complaint with the FCC for false advertising. I have screenshots and screen recordings of when I placed the order, which clearly state the promotion and its fine print
Thanks for sticking in here with us so we can review the promotional offer for you. Please reply to the provate message that will follw so we can collect additional account specific details in a secure chat.
-Deb
I’m having this same problem and the representative I’m working it is not helping at all and has had me on hold for 10 minutes straight
I am also having this issue. I went with verizon to get the TV, but if I am not able to I will be closing the account and returning the phone.
akks978, we're sorry about the issues you're having with your redemption. We want you to get your hands on that Amazon Fire TV ASAP and we're sending you a DM so we can help.
~Jesse
Were you able to ever redeem the offer? I’m having issues redeeming it and it seems like customer support cannot give me an exact reason to why I cannot. I just get told to wait and it should appear in a few days, which it never does.
Hi JWhite, thank you for letting us know you're having trouble with the redemption. Are you able to see the tile or have you already claimed it and just not received it?
-Melissa
No, it is not showing at all and it’s been over 30 days but no one is able to help.
JWhite5, we want to make sure this is taken care of for you, and we're going to do everything we can to help you. We're sending you a Private Message so we can make sure this is resolved ASAP.
~Jesse
I am having the same problem it's been 30 days now and the tile has disappeared from the app it was there until 3 days before the 24th and it said redeem on the 24th now it's just gone and iv received no emails
I was thinking about taking advantage of this offer. Did you get the tv? Knowing what you know now, would you take advantage of the offer?
Same thing happened to me it was there yesterday on the fifth I was supposed to redeem it today the 6 but it disappeared
Oh, no! We are truly sorry to see you in this dilemma. We know the importance of managing your promotional offer. Verizon is here to help.
For more details on this deal, check out our FAQs: http://spr.ly/66039cr71.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Me as well I’m currently on the phone with Verizon loyalty and they are also confused why I had to wait 30 days , they said it should have been right away or right after setting up the Verizon app , and nobody in the store is aware of anything
Oh no, we are sorry to read that you had this issue redeeming your promotion. If you still need assistance, let us know, and we'll be happy to further look into this.
~Freddy
This issue was never resolved and I’m extremely frustrated by the delay in action. Is there anything that you can still do to remedy this error
@iffyahmed wrote: This issue was never resolved and I’m extremely frustrated by the delay in action. Is there anything that you can still do to remedy this error
iffyahmed, We understand how important it is for our customers to receive all of their eligible promotional offers. We are here to help and investigate your concerns further. We will be reaching out in Private Message to gather some additional information.
-Andi
I have the same problem. I just signed up with Verizon and received my phone today. I have screen shots of the sales rep promising me the free tv but I’m not sure what to do to get it.
Happy Thursday! We know the importance of managing your offers, especially if you are looking to take advantage of a promotion. Verizon is here to help.
We have an offer called "Buy Select Smartphone, Get Choice of Promo" where customers who purchase select 5G smartphones and activate a new line on Unlimited Ultimate or Unlimited Plus can get their choice of select 5G smartphones as low as $0/mo (discounted device) or an Amazon TV, on us (retail value up to $799.99).
For more details, check out our official deals page: https://www.verizon.com/deals.
Does this sound like the offer presented at the point of sale?
~Gilbert
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