I requested a PAUSE on my auto pay through the app. It was communicated to me that auto pay would resume the following month (which was fine with me). Imagine my dismay and irritation when my auto pay WAS NOT paused and the funds were taken from my bank account. Trying to get assistance online is a joke - the “chat” AI (nothing intelligent about it) couldn’t help me or even understand what I was talking about. I just moved and needed those funds! This is not the first time I have had a problem with “chat” and the other times were just as frustrating. I’m ready to leave Verizon after 20+ years because I don’t want to have this kind of problem anymore.
Hello MN20. We're sorry for the issues you have encountered with your Auto Pay. Please let us know if there is anything we can do to assist you today.
~Ivone
I did some digging around on the website about this and the only thing it said was you can't pause an autopay on the date the autopay is scheduled to process (it's just going to go through anyway). If you'd scheduled the pause before your normal autopay date, then I don't know why the transaction went through anyway, unless Verizon is no longer allowing people to pause the autopayments at all?
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