Awful service and total incompetence

[djRXTR69]

After 20 years with a multi-line Verizon business account, it looks like that is about to come to and end (not my call, but certainly justified).  Total incompetence over there and a complete lack of knowledge or service.   A local salesperson came to our business, asking us to switch our land lines over to Verizon Wireless service.  Once we accepted the offer, the salesperson was never seen or heard from again.   Two boxes of equipment arrived and then nothing happened.  We attempted to set up equipment on our own, without success.  Phone support was helpless.  Technical support had no ability or knowledge to walk us through the process.  After a week, a local representative (Sr Business Consultant) finally got back to us.  His excuse for not returning my call was that his phone system wasn't working.  Oh my gawd..... YOU ARE VERIZON....You ARE the phone system.  Keep in mind, that we have no business phones in operation at this time.  I initiated the process to exit the Verizon deal.  The local rep sent me labels to return the equipment at Verizon expense.  It took about two weeks of no phones to get our business lines back up and running with the former provider.  Then we received a bill with approx. $500 in charges for this fiasco.  Again, I was on the phone with Verizon.  I was told to only pay our normal bill amount, which we did.  On the next bill, we were told to pay $432 on top of our regular bill.  Three weeks before that monthly bill was even due, Verizon called us on a Friday afternoon and announced that our service on our phones would be turned off if we did not pay the bill within 24 hours.  Wow!  That put my boss into a rage.  During an unproductive call with Verizon, he hung up on the representative.  A second representative called us right back within minutes.  This representative seemed much more responsive and assured my boss that he would fix the problem.  The next day, Saturday, our phone services fore all lines were cut off.   A representative from our business visited a Verizon Store for assistance and ultimately felt forced (blackmailed) to pay a $432 ransom, because it was important to have our lines working.  Now, it's Monday and my job is to get our money back.  I just spent shy of 2 hours on two phone calls to reach a resolution.  The first phone call disconnected requiring me to start over after 45 minutes of working with a representative.  Try again.  I spent an hour on the phone with another representative.  I felt like I was haggling with a used car salesman.  She finally came to the conclusion that she could refund me half the amount we paid, $216.   Don't even ask me to explain how she came up with half.  She babbled on about nonsense that I can't even explain.  The representative told me she 'should' be able to get the remaining $216.76 refunded on the next billing cycle.  In the meantime, it appears that our top  brass has had enough of this amateur hour operation.  I expect that we will be porting our mobile lines to a new carrier later this week.  You got greedy Verizon.  You tried to grab our business land lines and internet service, but your incompetence may cost you everything. Talk about good companies, gone bad.  R.I.P. Verizon Wireless.