Blocked number showing up on call log

jpcarder
Newbie

Does anyone know why a blocked number would show up on a received text log? I didn't receive the text, but it looks like I did.

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vzw_customer_support
Customer Service Rep

Hi Jpcarder, I want to make sure you have all the right information you're looking for in regard to call and text logs. Can you please clarify where you're seeing this? Has it happened for every message? https://www.verizon.com/support/knowledge-base-200867/

-Melissa

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jpcarder
Newbie

I donโ€™t know if itโ€™s happening with every message that he sends since he is blocked. I just noticed when reviewing my bill that this specific person is showing up even though I know for a fact he was blocked on my phone.

If you go to your account on the Verizon app then go to usage, click on history then click on the phone number you want to review, finally, click on messages log.

He shows up 5 different times under messages received even though I never received any messages from him. 

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to us on this platform. If you don't mind me asking, are the calls going through or is the blocked number able to leave you a Voicemail? Please tap on the link below to review valuable information about blocked numbers.

http://spr.ly/6601W49Jd.

~Maria

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