Started Jan. 25 2024 with an equipment claim that 6 weeks of Asurion and Verizon going back and forth about which company is replacing my phone that's #1. I work overnights, so I really depend on chat agents to do my business well 3 months of chatting and I received different information with every agent I spoke to. The rudeness, lack of respect, and it's not my problem towards the customer was unrealistic for a customer of 15plus years. Many many many problems are as follows 1. Lost my s23 trade in plus jack me out of an extra 500$ 2. Lost out on an amazon tv promo for phone upgrade (which I was told we will contact you later) 3. Lost out on my military discount of 25$ (when questioned the agent had the guile to say yea 12% is the best you're getting FOR REAL for us military people to protect your behinds and say this) 4. My account billing was the most screwed up the store has ever seen(still no were close to being fixed). 5. They did some shady phone number switch to get a phone sale. 6. I still have an extra Iphone 15 on my account for no reason, 6. I had to turn in my Galaxy 6 watch just to add a new phone and line (which i lost my made payments for) 7. It took the store almost 8 hours over 2 days to even get a grip on my account and it's still beyond messed up (which for the time waited in store my mother-in-law had a seizure) 8. was "grandfathered" in old unlimited plan for $90 a month when asked about the cheaper plans agent said sorry your "grandfathered" in you cannot change. 9. Different deals from every agent 10. I just spent almost 6000 in 5 months between upgrade, outright buys, and add on for plans and phones. The 2 employees at the store are the only reason I have stayed with your company. The service I have received this year and rudeness just nothing but problem after problem with everyone just passing the buck not taking care of it is downright GROSS and UNPROFESSIONAL to a value of 1000x the worst customer service i ever received. HOLY ANGRY
I have posted this in the community to make sure I get a response. I have filed with the BBB but might not have the right corporate to file the complaint against. This way you can't just ignore the BBB I will await a Verizon response to see what my next escalating options will be if not taking care of!!!!
Your time is valuable and we want to get this situation resolved. We sent a Private Message to assist you. ~Geo
I hope you take care of everything as I have filed a complaint with the BBB and even said i would speak to the media.
Start a new topic or ask questions in the open forum.
