The online Usage feature stopped working today. It shows 0 calls and 0 texts for my current usage for all three of my phone lines. All have activity. Help!!
I am having the same problem. I chatted with Verizon customer service on 12/8, but nothing was resolved. They kept telling me they were working on it. I finally gave up.
We are here for you. Could you please provide us with more details? We want to make sure we get this resolved for you. ~Geo
Was there an answer to this issue? Cuz one line on my account is not showing any calls and messages are missing
Hello, Chavira123. Help is here. Please tell me more. Are you logging in as the account owner?
-Natasha
Iโm experiencing the same problem.
We're sorry to read that you're having issues viewing your usage. Is this on the app or the site? ~Peter
I am having the same issue. This has been happening multiple times lately. Last week I was unable to see message or call logs and I chatted with customer service and then they were able to do something to fix it because it started working again the next day and then two days ago it stopped working again. It was saying zero calls zero text messages now it shows account but when you click on details, it doesnโt show any activity.
why does this keep happening? All five lines are missing usage data for the current period for data messages and calls. Iโve tried on the app with and without Wi-Fi and on the site. Iโve opened up a customer service technical ticket and all they keep saying that they need more information but they wonโt say what they need. Ridiculous.
We understand how crucial is to have access to your call logs and would like to help. Please tell us a little more. Are you accessing the account under the account owner or account manager/profile? Did you use the mobile app or our website?
~Maria
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