I have been unable to access my current message and call logs. I use this to monitor who my children are talking to. This has happened in the past for a couple of days at most. This time it has been almost a week. No changes to my account have been made recently. I am trying to access current logs on the web, not through the app. Anyone else having this issue?
I am having the same issues since Monday and have spoke with several Verizon representatives and have gotten no where with them. I've tried web, app, different browsers, clearing cache, etc....nothing works. I am so frustrated!
Searching the web on this topic and it seems like itโs been an issue for many years. Doesnโt work for a while then all of a sudden itโs back. And the Verizon moderators ask questions that do nothing to help resolve the issue.
Hey there, Amcockriel, we definitely understand how important it is to review your usage when monitoring your family. So we can better assist, we will be reaching out via Private Message.
-Lauren
We understand the importance of having access to your call logs, and we will be glad to help. Please tell us, when did this start? Do you have the Verizon Smart Family app?
~Geo
If you are close to when you bill closes, the logs might temporarily be not available.
The other possibility is the phones are not using the text message application to send and receive messages and are instead an application that sends the messages over the web. Therefore the Verizon system won't be able to capture the the data for the logs.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Start a new topic or ask questions in the open forum.
