Can't change plan online - Pending "phantom" order

CVarallo
Newbie

I would like to add some stuff with the online plan builder but there says there is an order and everything is grayed out, chat support is no help whatsoever, the guy just kept repeating the same stuff.

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vzw_customer_support
Customer Service Rep

Oh, wow! We are stunned to see you are encountering plan changing issues. Our goal is to help you in the best way possible.

 

For more plan change info, click on this link: https://www.verizon.com/support/knowledge-base-231253/.

 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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