Hi,
Yesterday morning I tried logging into my account via my laptop and I keep getting the error message “sorry we’re unable to verify this account belongs to you”. I have no issues on my app, but can not login to my account via any web browser. I’ve cleared my cache and history and per support request and that did not help. Does anyone know how to resolve this? I do have a ticket open, but i’m not confident this will be resolved.
Thank you!
Same issue here. Tier two tech support was unable to help. Have tried multiple browsers and two different computers. Worked at first and then stopped working and got same message as above. Can anyone help?
Hey there, nycverizonuser10128, we want to make sure you're able to manage your account via My Verizon. So we can better assist, we have reached out via Private Message.
-Lauren
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