Can we no longer schedule a call back from customer support?
soucey
Enthusiast - Level 2

I am trying to get a hold of customer support over the phone but it seems that is near impossible now. Every phone number associated with verizon uses the "digital assistant" who forces you to use the chat option instead of talking to someone. 


Is this what has become of verizons customer support now? If so, glad im leaving.. 

6 Replies
vzw_customer_support
Customer Service Rep

We strive to provide a great experience and would like to help as fast as possible. I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

0 Likes
KWoodall1
Newbie

Verizon see my reply

0 Likes
vzw_customer_support
Customer Service Rep

KWoodall1 We're sorry to read that our call back option is not working. We will forward that feedback to our IT team for review. ~Peter

0 Likes
KWoodall1
Newbie

Did you get this resolved? I've gone round & round with their 'chat' . Their call back feature won't accept the checked phone number for a call back so that's useless too. I don't know of any other company that does't allow their customers to actually speak to a person.

0 Likes
Mpk87
Newbie

Did you ever get this resolved? I have the same issue

0 Likes
vzw_customer_support
Customer Service Rep

Happy Tuesday! Being on top of your service is crucial. Verizon is here to help. Please tell us more, how can we assist you today?

~Gilbert

0 Likes