Cannot Edit Device Nickname

[Sensorex]

Dear Verizon Support,

I am unable to  "Edit device nickname" for all devices on my account.

I receive the following error whenever I try to change a nickname, regardless of what I try to change it to:


I have tried different browsers,  different computers.  I also receive the same error when trying via the Verizon app on my phone.

I changed my account from a personal account to a business account back in April.
This feature was working when this was a personal account.
When it changed to a business account, all of the devices nicknames changed to my name, and will not let me edit.
So when we receive our phone bill, every device shows as mine, and this is creating issues with our accounting department.

I have Chatted and Called Verizon Support several times to no avail.
I have had Verizon Support do a video call with me even to show this issue.

The farthest I get is that the person I am working with at the time will (their words) "open a ticket with Verizon IT".  However, they are "not allowed to give me the ticket number for reference, as it is interna', but they will not tie ticket number on the account, so the next person can see it when I call back".  Then, when I call back, there is no ticket number noted on our account, and I have to start over again.

I try to call in at least every month or two, and spend hours with support every time, only to have to start all over again every time.

Can anyone please help?

Thanks,
Chris

[vzw_customer_support]

Sensorex, I'm really sorry to read about the issues you're experiencing when trying to edit your device nicknames via My Verizon. I know you mentioned that this issue began after switching to a business account. To best assist, we'll be sending a Private Message. 

~Izzy

[Ann154]

I will add I too am having trouble with editing my device nickname in MyVerizon account online. I have a personal account and I had previously edited it over two years ago to match with the phone I was using that time. I have since upgraded to a different phone and while the picture has updated to reflect the currently active phone, it is still described as the previous phone model. It didn't bother me too greatly as it is the same brand, but it is an annoyance. 

[carlosahdez]

I have the same problem and it is annoying. I dint understand why Verizon can't fix it. 

[carlosahdez]

I realized that you cannot use any special characters whatsoever in the nickname. In the past, it was allowed because some of my nicknames did contain special characters but when I tried to update them, they would save but then changes would not be reflected. So just don;t use any special characters at all and you should be fine. 🙂

[Ann154]

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@carlosahdez wrote:

I realized that you cannot use any special characters whatsoever in the nickname. In the past, it was allowed because some of my nicknames did contain special characters but when I tried to update them, they would save but then changes would not be reflected. So just don;t use any special characters at all and you should be fine. 🙂

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I wasn't using any special characters in my nickname for the phones. The only special character that might be there is the apostrophe that the system added to my name (Ann154's for example - not my real name). The phone name itself was a simple alphanumeric combination of the model name and the model number. 

[vzw_customer_support]

We're sorry to read that you're having issues with making that change. Is this on the app or site? ~Peter

[Ann154]

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@vzw_customer_support wrote:

We're sorry to read that you're having issues with making that change. Is this on the app or site? ~Peter

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It is an issue on the website for me. I don't use the app and don't ask me to try it via the app as I will never use the app. 

[Pera79]

I have the same issue when using webbrowser on my laptop as well as through the app.

[vzw_customer_support]

@Pera79  wrote: I have the same issue when using webbrowser on my laptop as well as through the app. Pera79 • Reply • 2d

Thank you for reaching out to us here and letting us know you are experiencing an issue. Can you confirm for us if you are receiving any specific type of error messaging when attempting the change or does the system just not allow you to move forward?

-Andi