My iPhone 13 recently started saying “No SIM” and “Invalid SIM”. When I woke up this morning, my phone says SOS and there is no information under cellular data. I tried logging into My Verizon so I could add back the e-SIM information again since it is apparently gone now, but I can’t login without confirming with a code sent to my phone number. That phone number can’t receive messages right now because that information is gone. I cannot call support either because, again, my cellular information was deleted. This seems like a really dumb design. How can I get into my account so I can use the cellular plan I’m actively paying for?
We are sorry to read that you are having issues with your device and logging in on your My Verizon account. We will be happy to assist further. Please be on the lookout for a Private Note from us so that we can gather some additional account specific information.
-Andi
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