I have had a new S24 Ultra for weeks and cannot register My Version account because they keep saying I am putting in the wrong billing zip code.
The Verizon Store discovered that the Verizon bots try to send verification notices to a phone number that is not the phone number on my new phone!
The store told me to call customer service, which had sent me to a Verizon store in the first place because they said the store had to fix my issues.
I keep getting text messages for some other person.
I cannot port my old number until I get a My Version registration.
I'm sorry o hear you are having difficulties with the My Verizon app. Let's look into this together. Where did you get your device? Are you able to use data with Wi-Fi off? -Joe
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