Cannot Sign In. Phone is Lost
dsmooot
Newbie

I have to verify with my phone to sign into my verizon account. My phone is lost, so it is not possible. 

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2 Replies
vzw_customer_support
Customer Service Rep

Hey there, dsmooot, I'm very sorry to hear about your lost phone! You mentioned you are looking to sign in to your My Verizon account. Are you looking at replacement options at this time?

-Lauren

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SynthpopAddict
Master - Level 3

It's really too bad that Verizon doesn't have an alternate method for 2FA such as sending you an email instead if your phone is broken or lost.  From what I've read elsewhere in the forums, your best bet is to bring your ID to a Verizon store and ask them to access your account.  If you're overseas, there's a number you have to call, but I was not able to locate the thread with that post. ☹️

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I'm not a Verizon employee, just another customer trying to help.