Cannot access my verizon
ihigginb44
Newbie

Hello, I cannot access my verizon account because I don't have access to my phone number and cannot verify as part of 2 factor authentication. Can I enable email as a method instead? I'm stuck and cannot do anything to access other essential services because of this.

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SynthpopAddict
Champion - Level 1

Is your phone broken or lost?  There is unfortunately not an alternative 2FA method.  You'll have to call during business hours for someone to get into your account.

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I'm not a Verizon employee, just another customer trying to help.
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