Cannot verify phone number for Fios or call customer service

Starley1
Newbie

I am having a terrible time with a new Verizon Fios account. I can't verify my phone number by text. No matter how many times I do it, it still says in the app/online that I need to verify. I can't call the customer service line because it detects that I don't have a Verizon phone number and auto-hangs up on me. No, I have a home Fios account, which I will be cancelling before service even starts if this continues. Please help me verify my number.

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kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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