I cant access my verizon after my phone was stolen asurion has been no help every time i try to file a claim i never recieve a response email after the verification period i called verizon customer support and after arguing with the customer rep whos accent was so thick i cluld barely understnd about what exactly my issue was and being on hold several times for quite a while i was hung up on im paying for service and insurance i cant use every month and i dont want to cancel the service or stop payments and that lead to other disconnection fees or whatever but i cant access my verizon account and i dont know what to do
Erikkonrad, we're truly sorry to hear that your phone was stolen, and are concerned to learn of the issues you'e experiencing when trying to file an insurance claim. We know just how important it is to be able to manage your account online, and ensure you're able to receive a replacement device. To better assist, we'll be sending a private message.
~Izzy
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