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When people at our company call patients who use Verizon, our name is showing up wrong or is being marked as 'Spam'. Every other carrier and landline provider has the correct info, but Verizon customers see incorrect info. I'd like to get this changed.
A call to Verizon customer service did not yield a solution. They claim that we need to contact our carrier, but that's not how caller ID works. The service provider of the caller sends the number, and then it's up to the receiving service provider to look up a name in their database for the number.
How can I get this changed?
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