Chat ID and Ticket Number
Ithacaperson
Newbie

Has anyone else had this experience: after 10 hours (in two sessions) on chat with Verizon, I was given a chat ID and ticket number (along with a promise that my issue would be resolved.) I called back 5 days later: no one can find any record of the ticket or the chat ID.

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vzw_customer_support
Customer Service Rep

We definitely want to make sure that your concerns are fully resolved, and we're sorry to hear that you've had trouble getting assistance. Your time is so important to us, and we're here to help. For further review, we'll be sending a Private Note.

 

~Izzy

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