I am trying to redeem my reward for the Samsung Chromebook and Galaxy buds which were offered when signing up for Fios home internet offer. I got the email with the link to the 'Home Offers' section and the tile for the Chromebook is there, but when i click on it, I get:
"There was an error when adding this Samsung Galaxy Chromebook Go on us + Samsung Galaxy Buds 2 promotion to your Verizon account. Please try again later.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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