Looking for guidance on filing corporate complaint.
GoingtoTmobile, we're here to help. Could you please tell us more about what's going on? We'd love to clear up any account concerns right away.
~Izzy
I also need to file a complaint with corporate. I have spent more than 10 hours on the phone with Verizon over the past 2 weeks for multiple mistakes that Verizon keeps making including double charging me for $200 that I keep being told will be refunded but now 2 weeks after I was told it would be refunded it still hasn't been. I was also told I would be credited $60 to my account for last billing cycle and another $60 for the current billing cycle but that hasn't happened. When I call I get people who can't help at all and when I ask to speak to a supervisor they tell me there isn't one available.
We hate to see that you've had to reach out multiple times and the issue still isn't resolved and want to help make this right. We are sending over a private note to get additional details.
-Meg
Start a new topic or ask questions in the open forum.
