Contact corp
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Looking for guidance on filing corporate complaint.
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GoingtoTmobile, we're here to help. Could you please tell us more about what's going on? We'd love to clear up any account concerns right away.
~Izzy
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I also need to file a complaint with corporate. I have spent more than 10 hours on the phone with Verizon over the past 2 weeks for multiple mistakes that Verizon keeps making including double charging me for $200 that I keep being told will be refunded but now 2 weeks after I was told it would be refunded it still hasn't been. I was also told I would be credited $60 to my account for last billing cycle and another $60 for the current billing cycle but that hasn't happened. When I call I get people who can't help at all and when I ask to speak to a supervisor they tell me there isn't one available.
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We hate to see that you've had to reach out multiple times and the issue still isn't resolved and want to help make this right. We are sending over a private note to get additional details.
-Meg

