Costco CasH Card Not Received

[New_Customer1]

Hi .

I did bought for 6 new lines from Costco Verizon kiosk in Sep 2023. Still waiting for  costco $250 cash card which was supposed to arrive in Jan 2024.

Please help here

[New_Customer1]

Hi

On 29 September, 2023 , I switched to Verizon ,while shopping at the Costco Verizon kiosk. The promotion promised a $250 Costco shopping card per new line opened so I got 6 new lines opened up with new iPhone 14  and added one more new line in first week of Oct 2023 The promotion stated after 90 days we would receive our $250 Costco cash cards (one per line). Its  been more than 3 months now but I have just received one Costco card  for $250 over the email on 5th Jan 2024.

I am still waiting for another 6  Costco $250 cash cards. I tried reaching out to Verizon customer care and Costco Kiosk but no solution yet.

Please help to get this resolved.  

Thanks

[Alee77]

Same issue here, 04x250$ Costco Gift cards were never received. Verizon is no more with Costco. Costco store suggested to call Verizon to get the gift cards and Verizon has no information. What to do now?

[vzw_customer_support]

Hi Alee77. Let's work together on the Costco Shop Card status. We know waiting for the Costco 90 day return period to move forward to the next step to issue the SC can be a challenge. Please reply to the following Private Message, and we will get additional details to provide answers.

-Deb

[vzw_customer_support]

New_Customer1 We're sorry to read that you have not gotten the gift card offer. We're here to help. Have you checked your spam folder on your email for any information on this offer? ~Peter

[New_Customer1]

Hi 

I had to directly called Costco digital shopping card custoker service to seek help.

I am good now.

thanks

[vzw_customer_support · Accepted solution]

We're glad you were able to find a solution and thank you for following up!

~Jesse

[Mokano]

What was the phone number you called to get help?

[Cherna1219]

Any  updates on how to get your Costco shop card? I’m past the 90 days and customer service says to go to the kiosk but it has since been replaced by T-mobile.  

A lot of back and forth and no real answers. 

[vzw_customer_support]

We can help you with this offer. Has it been 90 days since your purchase? Have you checked your junk/spam mail folders for the gift card? ~Peter

[Cherna1219]

Good Morning Peter!

Yes I have checked all junk/spam folders . My purchase of the new line was 2/3/24. I have not received any emails from Costco digital shop card as of yet. 

[Cherna1219]

Hello, could I get an update on what I need to do next to check on my Costco digital card?