I just had the worst customer service experience I have had in a LONG TIME! I spoke to at least 5 people.
I spoke to someone who I am 90% sure claimed he was a supervisor but was NOT a supervisor. This person transferred my call while I was in the middle of talking. (not screaming or voice elevated)
I then asked to speak to someone in America and was "transferred" to a woman who was clearly trying to disguise her voice. When I asked where she was, she did tell the truth. She did transfer me to a agent in America.
The agent in America was kind and offered to transfer me to a supervisor in America. When transferred I realized the person was not in America.
This person claimed they were a supervisor but then proceeded to not be helpful. When I questioned what were my options she offered to transfer me to a "manager", ? When I asked her what was the difference between a manager and supervisor she informed me that the manager was over the supervisors. I thanked her and she put me on a silent hold for about a minute and dropped the call.
Mind you I had 2 other conversations that I did not list here. 1 was helpful and the other was confusing. So I actually spoke to 6 people in a 50 minute phone call.
I am so FRUSTRUATED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello, Belle2011. Help is here as we always want to provide you with only the best in customer service. My apologies to hear about what happened. Please tell me how we can assist you and make sure you have a positive expereience with us.
-Natasha
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