While speaking to the fraud department about an account that was proven fraudulent by Verizon and was still showing up after 9 months of Verizon's investigation, proving it to be fraud & promising to remove it. Since last week, I wanted to acquire the iPhone 16 Pro. My previous spending limit was $6500 when I opened the account. I only used $1k. Now, months later, the fraudulent account pops back up & makes my spending limit $0. After complaining to the fraud department & speaking with a supervisor named Cyral, or close to that, and providing him with the account number from the email about the claim being found fraudulent, he wanted me to resubmit the claim that they did not take off correctly, even though they sent an update stating itโs been resolved & no action is needed from me. After stating I'm not redoing all that for you guys to do your job correctly, it's not my fault, especially since everything was presumed to be finalized 10 months ago, the supervisor got arrogant with me. I did too, the supervisor went on to disconnect the call & disconnected my phone service as retaliation. I want to add that my account bill is current & paid up, my bill is only $190 & due on the 28th. All I was trying to do was upgrade to the iPhone 16 Pro, but I can't since the fraudulent old account that was presumably taken off popped back up & took away my spending limit. It is with great disappointment that a representative from Verizon took it upon himself to retaliate against me by disconnecting my phone service.
Walker84, we're very sorry to read about your experience, and the last thing we want is for your spending limit to be impacted by a confirmed fraud case on your account. It also concerns us to read that your service is currently disconnected even though your account is current. We would love to take a closer look into this, and will be sending a Private Message to best assist.
~Izzy
I called back after confirming my service was disconnected. another rep heavily apologized & activated my service back. It is very disheartening that a supervisor went on to disconnect my service out of anger. because they did would not perform their job. I presume something would be done about this incident, to disconnect my service was out of line.
This is what was sent to me the rep Jenny said even though they sent me this they didn't actually do anything
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