Verizon Customer Service - I’ve never had to encounter so many issues! After almost two months of dealing with an issue preventing me from upgrading my plan, someone finally resolved it only to bring about another issue. In an attempt to correct the first issue they split my account putting one of my lines on a sub account. I was instructed to call after a 30 day wait period and request the accounts to be consolidated. I did and Verizon cannot consolidate the accounts and on top of that I have been sent a notice that the bill on the sub account is past due! The bill includes additional charges for setting up an account. I have been extremely patient . I’ve been a customer for 27 years and never had a problem until the last few months and it is unbelievable!
I'm so sorry you had an issue with a split account. We would love to help. Was this a consumer or business account? What plan are you on?-Joe
I have a consumer account. I have a total of three lines and wanted to change to an unlimited plan. Verizon was having problems upgrading my plan so in an attempt to resolve the problem they split my account. I was able to upgrade to an unlimited plan but know there is a problem transferring the line back to my account. I just had to pay an additional bill to prevent the one line from being disconnected.
I want to make sure we provide a resolution to the issue you reached out to us for. Im sending you a private message so we can your lines on the same account . Thank you -Will
Can you please direct me to someone who can help or give me some suggestions as to how to resolve my problem?
We hate to see you are having trouble getting this resolved. We are happy to help. Please check your private message so we can better assist you.
-Kristen
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