I must have the best Verizon corporate Store where I live because Dakota (Store Manager) could teach all of Verizon how to run customer service the right way. I know he wouldn't want to, bit he knows how to do it right at his Store. I can't believe Verizon has gotten so bad in its online and phone customer support again. It's all overseas and they don't let the corporate stores make any decisions anymore. I have been with Verizon since the late 90's only because nobody else has the coverage that they do. Now Verizon is jacking up their pricing so high it really hurts in the pocketbook. Also, Verizon continues to do business using FedEx. Most of the reasons I have had need to see Dakota at the Verizon Store are due to FedEx. If Verizon picked a carrier without all the restrictions and lack of regard for custo.er service that FedEx has, I would have far less issues. FedEx lost a trade-in phone I was returning for credit and made an 18 month ordeal out of it. Then they made no attempt to deliver a warranty replacement for a phone the next year. Just really Verizon, there are plenty of good and reputable carriers out there, stop using the only one who constantly fails. Stop using customer service who doesn't speak English well enough to understand and then transfers me when they get frustrated. Give decision making powers back to Dakota and his team at the corporate stores. Stop arbitrarily raising your rates and sailing the cost of operations is going up. Get rid of the middle management and unnecessary top brass salaries that aren't needed. Your customers matter. Your front line people matter, and you are on the verge of losing a lot if you don't change your tune.
Verizon was (is?) using UPS for shipping as well, and UPS has lost packages too. Or customers get an empty box where a phone was obviously stolen.
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