Someone at Verizon needs to seriously overhaul your customer facing apps and customer service experiences. Every step of the way, customers experience broken links, 404 pages, inability to paste numbers, option boxes that do not fill in phone numbers automatically with iPhone, customer support call backs that just completely disconnect calls when asking for a representative, the list goes on and on. I thought Verizon was the best of the best but this is the worst customer experience Iโve ever had. Your UX/UI is so poor. I am a technologically savvy user and find myself completely frustrated using the apps and the websites. Its ridiculous. I just found out today that all along Iโve been paying for Disney + without ads and had no idea. I had a person who set up my services lie and say I would get a tablet for starting services. I had a customer service rep get a sarcastic condescending attitude when I was running into issues doing a self install for my internet. Then I was charged when I had no choice but to have a tech come out. At this point, Iโm going to switch my service again because the customer experience is so incredibly poor and not worth the headache. You all need a major overhaul. Who are your product designers and UX/UI designers? They need to tighten up!
We're so sorry about the issues you've had with our services and apps. We don't want you to feel like you're running into hurdles every step of the way, and we want to make sure we get you the help you need. We're going to send you a Private Message so we can gather more info on your experience and help take care of any concerns.
~Jesse
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