hello,
I have been with this company for 10 years. I have had many experiences that were not disappointing. Some were rude representatives. I was told one thing and Verizon did not honored. It has not been a good situation. I have spoke with some representatives that were rude, did not follow through. I did search other companies to switch too. I have the same plan for most of my ten years. There was many charges added to my account that I was not aware. I have spent thousands of dollars with Verizon. Today I spoke with a representative named Oliver. He is in the loyalty department. He was so patient, he made me feel welcomed. He appreciated my business and search for offers that I should have been told about when I have called before. A couple of years ago, I disconnect a phone and was charged for two years. The phone was never used. I was also charged for an ipad service that I did not have. People like Oliver is one of a kind. In December, my phone was taken from my ex husband who was stalking me. I interrupted the line while my phone was stolen from him for 2 hours. I had to run to my neighbors house so that I was not hurt. When I reactivated the line, it took seven hours to reconnect. I am a teacher and had to hide out at my neighbors cause I had no way to call to get help. I did not get service till around 2 and had to be at work at school by 630 am. Oliver was so helpful, understanding and patience. I have been told that I would get a call back to make my phone was working last month cause it would not get out of SOS mode. As a victim of domestic violence, I depended on the representative to call my back in 2 hours as she said she would. Instead it was the next day. If it was not for Oliver help, I would have left Verizon. He should be told that he is one of a kind, and I will be forever grateful for talking with him today.
Hello. We are deeply sorry to hear about your personal situation. Verizon always wants to make sure our service provides you with the privacy and security you need. We sincerely apologize for any inconvenience. In some instances we need to follow policies that have been established to protect the privacy of our valued customers before or after a service interruption. Rest assured, it is never our intention to give you a hard time. We appreciate that despite your situation you took a little of your valuable time to notify us of your positive and negative experience with us. Please let us know if there is anything else we can help you with. Thank you for loyalty these 10 years. Stay safe.
~Maria
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