A horrible and frustrating experience with Verizon , Fios , spent hours on the phone with tech and customer service to get no where in my problem and being hung up on twice and no call back . One of my stb box no longer works so now I have to up grade all my boxes . Imagine that working out well. They will not honor my lifetime grandfathered in discounts which states on my statement it has no expiration . Customer service being slick pushing ad ons faster internet more channels to get more money. So my problem was not resolved and I would rather have the box not working then go thru with new boxes and bill changes. One more incident I will cancel the entire verizon packages and go with their competitors cable , Spectrum.
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